Return Policy

Some of the products offered through our store are eligible for return. Others are not. Please confirm the policy for the specific product before ordering. For example, web tests are NOT returnable, neither are trial software packages.
Please note that for products that are eligible for return, the following applies:
  • Shipping charges are non-refundable.
  • All exchanges and returns require a Return Merchandise Authorization (RMA) number*. Exchanges and credits cannot be processed without one.
  • An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
  • The returned package must be received within 10 business days of the RMA issued date.
  • All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product.
  • When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
  • All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user's manuals.
  • We do not charge any restocking fees on eligible return items.
To request an RMA for return or for additional information, please e-mail or call 913-895-4828.